I also believe that they are lying.
I would hesitate about doing business with them in the future and will advise others to do the same. The only reason I ordered tickets from this site was their price was cheaper than buying directly from the theme park. Three days later I got an email saying my order was canceled because I didn't verify the small charge on my credit card. I checked my credit card online but didn't see any small charge from them. I called them the next day and the rep I spoke to was not willing to listen nor work with me over the phone and just kept repeating that I should call my credit card order then hung up on me.
I called the next day and talked to her manager. Shockingly or maybe not, given the poor attitude of his rep he was just as rude and unprofessional as she was! Instead of trying to make things right, he made it worse. The website advertised that the tickets included day unlimited access to two other Sea World parks. When I received my e-ticket, the tickets stated that it did NOT include access to other parks.
I immediately called Undercover Tourist. I was told that their contract with Sea World just changed and that the website no longer advertises the inclusion of the other parks. This was a lie. The website still advertises this. When I requested a refund, Sherry told me she would have to email Sea World to request a refund. I then decided to book directly through Discovery Cove.
They told me that all Undercover Tourist had to do was tell Sea World that it was double booked by mistake and that should take care of it. She said that she had already emailed Sea World and didn't want to send another email to them because they get "sticky" about receiving multiple emails. Give me a break!
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The next day, my father in law suffered a massive stroke and passed away the day before we were supposed to go to Discovery Cove. When I called to cancel my reservation through Discovery Cove, they had no problem and canceled the reservation in five minutes and refunded my money immediately.
Undercover Tourist Reviews
However, when I contacted Undercover Tourist to notify them that our trip was canceled due to a death in my family, they are now flat out refusing to refund my money. I'm preparing to file a lawsuit against them to get my money returned.
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I literally bought my Sea World tickets on Undercover Tourist 12 days ago and just today saw a better deal on Sea World's site and tried to get a refund from my tickets purchased through Undercover Tourist. I was told in a chat session with them that "those tickets are no longer sold on their website so are non-refundable. They also said they are "no longer in contract with Sea World. Never again. I have been using the Undercover Tourist site to purchase theme park tickets and hotel rooms for several years now, and they are the best.
If the price they offer on some tickets is higher then the gate price or the theme park website, they will state it right there so you know if they do not have the best price for that particular ticket option! Love the honesty. For the majority of theme park ticket options though you will find that they do have the best prices as their price includes taxes as well as email delivery, something to watch out for when prices tickets elsewhere as another may seem lower until you check out! Their service is fast and excellent. Once I needed to cancel a hotel reservation and the refund process was quick, easy and painless!
Never a bad experience ordering anything from them. I am a very satisfied repeat customer, and I recommend them all the time. I bought a one-day park-to-park pass to Universal Orlando and didn't have any problems.
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They came through USPS and were delivered as advertised. We are using them again this year for seven nights at Cabana Bay with Universal tickets. I just bought Sea World Tickets and they said they would be sent right away to my email. Instead, they sent me an email saying that I have been flagged and I need to upload a selfie with my card onto the website to verify I'm a real person.
I have emailed them with no response, and they have bad hours for calling. I've called their emergency call line, and they state they will call the next day. They would not work with us and they refused to change tickets to the correct date. The Disney tickets that we bought worked just fine, along with the Aquatica tickets. Aquatica tickets last an entire year, yet the Sea World tickets, owned by the same company, managed to expire four days after the purchase.
Beware of this company. I recommend taking your business elsewhere. Get our free how-to guides and tips that will help you become an informed consumer, save money, and shop smarter. We purchased tickets through undercover tourist with no problems. We made a call and the agent was courteous and helpful.
I've used Undercover Tourist multiple times for park tickets. They always have the best prices, and customer service is outstanding. The website is easy to navigate, prices are cheaper than anywhere else, easy pleasant experience overall! You guys are amazing!! I'm so glad I found this page. Because of it I was able to do more days at Disney for my vacation. It seriously was a dream come true. Thank you so much - Nayeli. Great Disney deals and very easy to use website with great suggestions.
http://autonomsystems.ru/img Very friendly customer service. Works like a charm. I've been a customer for several years, and being from Brazil it's hard to trust discount ticket vendors. Since , everytime I needed you guys, it worked! Thank you so much - Carlos. Fantastic service and very happy with our ticket price! Would definitely recommend. Please keep these affordable prices as they've helped us massively.
I love the ease with which we are able to purchase tickets and immediately add to our Magic Bands. The process has always worked to perfection. Very impressed with my savings and how quick and easy everything was.
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