Finally discovered Debit card charge of 19 pounds. No other company does this. Now heard they have ceased trading. Not before time.
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This company let me down a great deal and caused me a huge amount of stress and worry. I booked with them online however five days before I was due to fly they changed my hotel accommodation. They did not phone me but simply sent me an e-mail to let me know. When I attempted to contact them I was on hold for over an hour before being told that someone would call me back.
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This happened three times and in the end I made a complaint. It was only at that point that someone from the agency telephoned me. They were unable to change my booking back as they had booked me into a hotel which was already full! They did agree to refund some money so I could pay for food at the first hotel where all my friends were staying however they then said they couldn't do this until after I had travelled.
A1 Travel Insurance
Again I was unable to get hold of anyone until I made another complaint and it was only at that point that I received the money. This caused me a great deal of stress and worry in the lead up to what was supposed to be a stress free holiday! I would really not recommend this company. A1 Travel deserves no stars. First time booking with this travel company and as a first time customer I have never been so disgusted with their service. Amy, a representative of the company who has been working with them for over 10 years was extremely rude and abrupt with no customer service skills whatsoever.
Never in my life have I been spoken to that way by a consumer and been refused to speak to a manager. Their after sales team is a joke, once they have got your money god help you if anything goes wrong as they became extremely unhelpful. At least you know if anything goes wrong they will want to help as they have a reputation to keep up unlike A1 who I hadn't even heard of before now I know why.
Do NOT use A1 travel!!! I have tried emailing them and phoning them for over a wk but can't get a reply from them! I'm trying to cancel one person from a party of 6 due to unforseen circumstances.
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How the hell is anyone supposed to contact them???? Mrs S Reynolds. Amy at aftersales speaks over you and is extremely rude and un helpful! I was very dissapointed,i paid in full for a holiday and then i got a ph call saying they couldnt do it for that price as the flights went up,only to fi d out my friend booked the same flights same day for what i had first paid i think its bad buissness not to up rade your website daily i could go into more deatail about ph calls but this review would take to long.
Use this company at your peril, they add costs on, are all about squeezing every penny they can out of customers and really do not care about their customers. I would never recommend this company, never in a million years… Read Full Review. This company gave me the wrong information which very nearly cost me booking another flight. No one even had the decency to reply to my 2 e mails sent, seem to have fallen on deaf ears. I will avoid using A1 travel in future… Read Full Review.
Very unprofessional would Not book with this company again. Do Not reply to complaintes… Read Full Review.
Having trawled the internet for deals I ended up calling the number on teletext website and spoke to a very helpful lady who gave me very competitive prices for 2 holidays. She wasn't pushy at all and gave me a direct line should I want to go ahead with one of the deals. I called back and this is where it got a little messy, but to be fair one of her colleagues was equally helpful with a further query I had.
Calling the direct line for a final time I spoke to a third person, who raised… Read Full Review. Super friendly agent. Really understood what I was after. Was emailing quotes whilst I was still on the phone. I then changed my preferences and it wasn't a problem she just emailed me more.
I rang her to gok through line of the prices and she did it even cheaper than quoted. Took all our passport details and checked us in.
Asked for extras at the hotel without me requesting. Absolutely brilliant service… Read Full Review. A1 Travel Reviews - www. From reviews. Ask our helpful community of experts about this product or company A1 Travel www. Refine your search Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Latest Reviews Showing 1 to 20 of results. Previous 1 2 3 … 32 Next. Was this review helpful?
A1 Travel Deals Ltd
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